Shipping Policy
Shipping Policy
At Sign of the Times Stoke, we take great care to ensure your order arrives safely and promptly. Many of our items are fragile, vintage, or oversized, so every parcel is handled with the utmost care.
Processing & Dispatch
All orders are processed and dispatched within 2–3 working days of purchase. Once your order has been shipped, you will receive confirmation and, where applicable, tracking details for your delivery.
Delivery Methods
We use a range of trusted couriers to ensure safe delivery, including Royal Mail, DPD, and reliable local couriers for larger or more delicate items.
Depending on the size, weight, and fragility of your order, we’ll select the most suitable courier to guarantee the best possible care in transit.
Shipping Costs
Shipping costs vary depending on the product’s size, weight, and delivery location:
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Small items: from Free to £5.95
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Medium / standard parcels: typically £9.95–£14.95
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Large or fragile items: up to £35.00, handled via specialist couriers
The exact shipping cost for each product will be displayed at checkout.
Packaging & Handling
All products are carefully packaged using protective materials suited to their size and fragility. We take pride in ensuring that every order is securely wrapped and clearly labelled for safe transit.
Delivery Times
Delivery times may vary based on courier service and location. Most UK orders are delivered within 3–5 working days from dispatch.
For oversized or fragile items sent via private courier, we will contact you directly to arrange a convenient delivery time.
Local Collection
Local customers are welcome to collect their order from our Stoke-on-Trent premises by prior arrangement. Please contact us to schedule a suitable collection time.
Questions?
If you have any questions about shipping or need a specific delivery requirement, please contact us at [insert contact email] or call [insert phone number] — we’re always happy to help ensure your order reaches you safely.